Privacy Policy

This privacy policy is for all Now Now Dispatch users and governs the privacy of its users who choose to use it.The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Scope

This notice applies to users of Now Now Dispatch's apps, websites, and all other services. This notice describes how Now Now Dispatch and its affiliates collect and use data. This notice specifically applies to:

• Drivers/Riders: those who provide logistics services to customers individually via their Now Now Dispatch account.
• Order recipients: those who request or receive products, goods, packages or items and services for delivery or pick-up via their Now Now Dispatch account. This includes those who use guest checkout features to access delivery or pick-up services without creating and/or logging into their account.
• Guest users: those without a Now Now Dispatch account who receive logistics services ordered by other Now Now Dispatch account owners, including those who receive services arranged by Now Now Dispatch customers (collectively, "Enterprise Customers"); or by friends, family members or other individual account owners.
• Owners: those who make their vehicle(s) available to Now Now Dispatch.

This notice also governs Now Now Dispatch's other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of restaurants, merchants or other affiliates on the Now Now Dispatch platforms; contact information of those who manage and use accounts owned by Enterprise Customers; or data of those who start but do not complete their applications to be drivers or delivery persons. All those subject to this notice are referred to as "users" in this notice.Our privacy practices are subject to and shall in all respects be governed and enforced in accordance with Nigerian Laws.

The Data We Collect

Now Now Dispatch collects data:

• provided by users
• created during the use of our services
• from other sources

Now Now Dispatch collects the following data from these sources:

1. Data provided by users

This includes:

• We collect data when users create or update their Now Now Dispatch accounts, or place orders via guest checkout features. This may include first and last name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), user settings (including accessibility settings), and loyalty program information for Now Now Dispatch partners. For drivers and riders, this also includes vehicle or insurance information and emergency contact information to provide services using the Now Now Dispatch apps.
• Background check information (drivers and riders)
• Identity verification documents and photos: This includes government issued identification such as driver's license or passport (which may contain identification photos and numbers, date of birth, and gender), and user-submitted photos such as selfies and profile pictures.
• Demographic data: We collect demographic data such as birth date/age, gender or occupation when necessary to enable certain features or provide access to age-restricted products or services.
• User Content: We collect data including chat logs and call recordings when users contact Now Now Dispatch customer support, provide ratings or feedback for users, restaurants or merchants, products or other items, use features that enable users to upload content or submit recordings (including in-app audio recordings or dashboard cameras recordings), or otherwise contact Now Now Dispatch.

2. Data created during the use of our services

• Location data (driver and delivery person): We collect precise and approximate location data from drivers' and delivery persons' mobile devices when the Now Now Dispatch app is running.
• We collect precise and/or approximate location information from riders' and order recipients' mobile devices if they enable us to do so via their device settings.

Now Now Dispatch collects such data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). Riders and order recipients may use the Now Now Dispatch app without enabling the collection of location data from their mobile devices. However, this may affect certain features in the Now Now Dispatch app. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.

• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop-off addresses, distance traveled and items ordered, such as food, prescription drugs or other delivery items); and payment transaction information (such as a restaurant's or merchant's name and location, amount charged, and payment method). We also associate a user's name with that of anyone who uses their promotion code. This also includes information provided by users when placing their orders.
• Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, app crashes and other system activity.
• Device data: We collect data about the devices used to access our services.
• Communications data: We collect data regarding communications between users that are enabled through Now Now Dispatch's apps. This includes communication type (phone, text or in-app message), date/time, and content (including recordings of phone calls solely when users are notified of the recording in advance).

3. Data from other sources

These include:

• Users participating in our referral programs.
• Now Now Dispatch account owners who request services for or on behalf of other users.
• Users or others providing information in connection with claims or disputes.
• Now Now Dispatch business partners through which users create or access their Now Now Dispatch account, such as payment providers, social media services, or apps or websites that use Now Now Dispatch's APIs or whose APIs Now Now Dispatch uses.
• Now Now Dispatch business partners in connection with debit or credit cards issued by a financial institution in partnership with Now Now Dispatch to the extent disclosed in the terms and conditions for the card.
• service providers who help us verify users' identity, background information, and eligibility to work, detect fraud, and screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements. insurance, vehicle, or financial services providers for drivers and/or delivery persons
• partner transportation companies (for drivers or delivery persons who use our services through an account associated with such a company)..
• publicly available sources.
• marketing partners and service providers, including banks in connection with cash-back programs, and data resellers
law enforcement officials, public health officials, and other government authorities.

HOW WE USE DATA

Now Now Dispatch uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:

• to enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communications between users
• To send marketing and non-marketing communications to users
• In connection with legal proceedings

Now Now Dispatch uses the data we collect:

1. To provide our services. Now Now Dispatch uses data to provide, personalize, maintain, and improve our services. This includes using data to:

• create/update accounts.
• enable transportation, delivery and other services/features, such as location data to navigate rider pick-ups and order drop-offs, calculate ETAs, and track the progress of rides or deliveries. o enabling features that involve data sharing, such as sharing driver first name and vehicle information with riders to facilitate pick-ups, or features that enable ETA sharing and fare splitting. o matching available drivers and riders to users requesting services, including based on personal data such as location and proximity to other users, user settings/preferences (such as preferred destinations), and non-personal data such as vehicle type requested.
• calculating prices and fares, including using location data and trip or order details (such as requested pick-up and drop-off addresses). We may also consider non-personal data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing.
• process payments, and enable payment and e-money products.
• personalize users' accounts.
• facilitate insurance, vehicle, invoicing, or financing solutions.
• provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems. Now Now Dispatch performs the above activities because they are necessary to fulfil the terms of our agreements with users, are compatible with such uses, or are necessary for its user's legitimate interests.

2. Safety, fraud protection and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:

• verifying users' accounts, identity or compliance with safety requirements. We also require verification of user identity and/or age to use payment methods such as cash and receive deliveries. We process and compare user profile pictures, government-issued identification photos and numbers, or other user-submitted photographs to perform this verification, including in some regions through the use of facial recognition technology. We also use such technology to prevent fraudulent use of identification photos or to prevent users from creating multiple accounts.

We also use facial recognition technology to prevent fraudulent use of Now Now Dispatch accounts by those other than the account owner. We may use this and data from delivery persons' devices to verify the type of vehicles they use to provide deliveries.

• using customer service information (including reports of safety incidents), device data (e.g., to detect speeding or harsh braking/acceleration), transaction, and usage data to identify potentially unsafe drivers and driving. This can lead to drivers and delivery persons receiving messages encouraging safer driving, and/or account deactivation following human review.
• using account, device, location, usage, transaction, wireless carrier, and other data, including communications between users and metadata, to prevent, detect, and combat fraud, including by guest users.
• using reported incidents, user ratings, and other feedback to encourage the safe use of Now Now Dispatch's platform and compliance with our terms and as grounds for deactivating users with low ratings.
• using driver data (such as past trip information and reported incident rates) and rider data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and rating information) to predict and help avoid pairings of users that may result in increased risk of conflict. We also avoid pairings where one user has previously given the other a low (e.g., 1 star) rating.
• using driver data (such as past trip information and reported incident rates) and rider data (such as account information, cancellation and reported incident rates, current pick-up and drop-off location, past trip information, and rating information) to predict and help avoid pairings of users that may result in increased risk of conflict. We also avoid pairings where one user has previously given the other a low (e.g., 1 star) rating.
• using location, phone number, user name, vehicle details and other relevant information to provide live support from safety experts during trips or deliveries. Now Now Dispatch performs the above activities because they are necessary to fulfil the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Uber, our users and members of the general public.

3. Customer support. We use the information we collect (which may include call recordings, chat logs, in-app audio recordings and dashcam footage) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. Now Now Dispatch performs the above activities because they are necessary to fulfil the terms of our agreements with users or for purposes of Now Now Dispatch's legitimate interests in monitoring and improving its customer support services.

4. Research and development. We use data for analysis, machine learning, product development, research, and testing. This helps us make our services more convenient and easy to use, enhance the safety and security of our services, and develop new services and features.

5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order.

6. Marketing and Advertising. Now Now Dispatch uses data to market its services. We specifically use the account, approximate location, device and usage data, preferred language, and trip and order history to provide ads and marketing communications that are personalized based on users' observed or inferred location, interests and characteristics.

This includes using this data to:

• send emails, text messages, push notifications, and in-app messages or other communications marketing services, features, offers, promotions, sweepstakes, news and events. For example, we may send push notifications suggesting a user's favourite destinations or merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered.
• display personalized advertising on third-party apps or websites.
• display third-party advertising in Now Now Dispatch's apps or in connection with our services. For example, we display ads for restaurants or merchants that are available on Now Now Dispatch's apps. These ads may include recommendations that are personalized based on users' location and order histories.

We also provide ads that are personalized based on data about users' current trip or delivery request, including time of request and services requested. For example, if a user requests a trip to a supermarket, we may display in-app ads for third-party products that may be available at that supermarket.

THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all Nigerian laws and requirements for user privacy.

USE OF COOKIES

This website uses cookies to better the user's experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device. Cookies are small files saved to the user's device's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website onto their device's hard drive they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your device's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. Other cookies may be stored on your device's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking. No personal information is stored, saved or collected.

CONTACT & COMMUNICATION

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2004. Every effort has been made to ensure a secure form-to-email submission process. However, users are advised to use this process at their own risk. This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to the email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

EMAIL NEWSLETTER

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through a prior agreement with the user. Subscriptions are taken in compliance with Nigerian Spam Laws detailed in the Privacy and Electronic Communications Regulations 2004. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 2004. No personal details are passed on to third parties or shared with companies/people outside of the company that operates this website. Under the Data Protection Act 2004, you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based on their activity. In compliance with Nigerian Spam Laws and the Privacy and Electronic Communications Regulations 2004, subscribers are allowed to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

EXTERNAL LINKS

Although this website strives to include only high-quality, safe, and relevant external links, users are urged to exercise caution before clicking on any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.) The owners of this website cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

ADVERTS AND SPONSORED LINKS

This website may contain sponsored links and adverts. They may be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers' website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your device's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and engage with them with due care and caution regarding their privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs. Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

UPDATES TO THIS PRIVACY POLICY

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Now Now Dispatch app or other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.